Return & Cancellation
Organic Farm Yard, near Techno City
Thonnakkal, Thiruvananthapuram, Kerala, India
Phone: +91 9447080766
Email: info.greenwingsindia@gmail.com
Effective Date: 19/9/2023
At GreenWings India, we strive to provide you with the best possible experience when purchasing our organic soap products. We understand that circumstances may arise where you need to cancel an order or return a product. To ensure transparency and customer satisfaction, we have established the following Return and Cancellation Policy:
1. Cancellation of Orders:
1.1 Cancellation Period:
You have the right to cancel your order within 24 hours of placing it. After this period, your order may have already been processed and shipped.
1.2 Cancellation Process:
To cancel an order, please contact us at +91 9447080766 or email us at info.greenwingsindia@gmail.com as soon as possible.
Provide your order number and details for faster processing.
If the order has not been processed, we will cancel it and issue a full refund to the original payment method used for the purchase.
2. Eligibility for Returns:
2.1 Product Condition:
You may request a return of your GreenWings India product within 30 days of the original purchase date.
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
2.2 Non-Eligible Items for Returns:
We cannot accept returns for products that have been used or opened unless they are defective.
Personalized or customized products are non-returnable unless they are damaged or defective.
3. Returns Due to Product Defects:
3.1 Reporting Defects:
If you receive a damaged or defective product, please contact us immediately at +91 9447080766 or email us at info.greenwingsindia@gmail.com. We will provide instructions on how to return the product or arrange for a replacement.
4. Return Process:
4.1 Initiate a Return:
To initiate a return, please contact us at the provided phone number or email address within 30 days of your purchase.
Our customer service team will guide you through the return process and provide you with a Return Authorization Number (RAN).
Package the product securely, including the RAN, and ship it to the following address:
Organic Farm Yard, near Techno City
Thonnakkal, Thiruvananthapuram, Kerala, India
4.2 Refunds:
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If your return is approved, we will process a refund to the original payment method used for the purchase.
Refunds may take several business days to appear in your account, depending on your payment method and financial institution.
5. Return Shipping Costs:
You will be responsible for paying the shipping costs for returning the product, unless the return is due to a product defect or an error on our part.
6. Customer Support:
If you have any questions or concerns regarding our return and cancellation policy or the return process, please do not hesitate to contact us at +91 9447080766 or info.greenwingsindia@gmail.com. Our dedicated customer support team is here to assist you.
7. Changes to the Policy:
GreenWings India reserves the right to update or modify this return and cancellation policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Thank you for choosing GreenWings India for your organic soap needs. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.
GreenWings India - Soap Manufacturing Company
Organic Farm Yard, near Techno City
Thonnakkal, Thiruvananthapuram, Kerala, India
Phone: +91 9447080766
Email: info.greenwingsindia@gmail.com
Thonnakkal, Thiruvananthapuram, Kerala, India
Phone: +91 9447080766
Email: info.greenwingsindia@gmail.com
Effective Date: 19/9/2023
At GreenWings India, we strive to provide you with the best possible experience when purchasing our organic soap products. We understand that circumstances may arise where you need to cancel an order or return a product. To ensure transparency and customer satisfaction, we have established the following Return and Cancellation Policy:
1. Cancellation of Orders:
1.1 Cancellation Period:
You have the right to cancel your order within 24 hours of placing it. After this period, your order may have already been processed and shipped.
1.2 Cancellation Process:
To cancel an order, please contact us at +91 9447080766 or email us at info.greenwingsindia@gmail.com as soon as possible.
Provide your order number and details for faster processing.
If the order has not been processed, we will cancel it and issue a full refund to the original payment method used for the purchase.
2. Eligibility for Returns:
2.1 Product Condition:
You may request a return of your GreenWings India product within 30 days of the original purchase date.
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
2.2 Non-Eligible Items for Returns:
We cannot accept returns for products that have been used or opened unless they are defective.
Personalized or customized products are non-returnable unless they are damaged or defective.
3. Returns Due to Product Defects:
3.1 Reporting Defects:
If you receive a damaged or defective product, please contact us immediately at +91 9447080766 or email us at info.greenwingsindia@gmail.com. We will provide instructions on how to return the product or arrange for a replacement.
4. Return Process:
4.1 Initiate a Return:
To initiate a return, please contact us at the provided phone number or email address within 30 days of your purchase.
Our customer service team will guide you through the return process and provide you with a Return Authorization Number (RAN).
Package the product securely, including the RAN, and ship it to the following address:
Organic Farm Yard, near Techno City
Thonnakkal, Thiruvananthapuram, Kerala, India
4.2 Refunds:
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If your return is approved, we will process a refund to the original payment method used for the purchase.
Refunds may take several business days to appear in your account, depending on your payment method and financial institution.
5. Return Shipping Costs:
You will be responsible for paying the shipping costs for returning the product, unless the return is due to a product defect or an error on our part.
6. Customer Support:
If you have any questions or concerns regarding our return and cancellation policy or the return process, please do not hesitate to contact us at +91 9447080766 or info.greenwingsindia@gmail.com. Our dedicated customer support team is here to assist you.
7. Changes to the Policy:
GreenWings India reserves the right to update or modify this return and cancellation policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Thank you for choosing GreenWings India for your organic soap needs. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.
GreenWings India - Soap Manufacturing Company
Organic Farm Yard, near Techno City
Thonnakkal, Thiruvananthapuram, Kerala, India
Phone: +91 9447080766
Email: info.greenwingsindia@gmail.com
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